Shipping & Returns
We have a maximum of two business day handling period for all of our orders. If you order a product from us, it will ship out within two to three business days.
If we do not meet this we will give you a 50% off coupon for your next order.
We do not have control over how quickly they deliver packages, but our packages typically arrive anywhere in the US within 3 business days, and arrive internationally within 2 weeks. Sometimes, due to customs issues, international orders may take longer than the expected amount of time.
Return & Exchange Policy
US Domestic Customers:
If for any reason you are not satisfied with your purchase, you may return it to us at any time for a full refund. 417Kratom will cover the cost of return shipping.
If a US domestic item does not arrive due to a USPS problem, we will offer full money back or a replacement. If an item is marked as "delivered" by USPS and the customer cannot find it, we do not offer money back.
We do not offer refunds for international orders, because the costs of shipping may be more than the product itself.
If an international shipment does not make it through US customs, we offer a full money back. However, if the shipment passes through US customs but is held by foreign customs or a foreign delivery service loses a package, we do not offer money back.
If an item makes its way to a U.S. export center, such as New York, NY or Miami, FL, it is viewed as having passed to a foreign delivery service, even if no further update is made
We offer a 90 day, no-questions-asked refund guarantee.
If you would like to return an item, please contact us immediately. Once you have mailed the item, please email the tracking number to firstname.lastname@example.org. We will issue a refund as soon as we see movement on the package.
The customer is responsible for paying for and printing the return mailing label.
If you need a refund, 417Kratom will refund your payment in the way it was originally transmitted to us. For instance, if you paid by credit card, your money will be refunded to your credit card. The refund normally clears within a few hours.
Satisfaction day preferably between 14 or 30-day satisfaction refund policy
We accept payment through all major credit cards.
The customer is only billed one time, at the point of sale. There are no additional fees beyond the price listed on the sales page. There are no recurring payments that are billed to the customer unless explicitly stated.